CPAP EquipSource will accept returns on unopened products within 30 days of order delivery. Items are eligible for return must be un-opened, used, free of cigarette smoke and sent back to us within 30 days of order delivery (a 20% restocking fee will apply). Customer is responsible for the cost of shipping items back to our store.
Ship to: CPAP EquipSource, Inc.
7580 Pearl Road
Middleburg Heights, Ohio 44130
Office: 440-625-0660
As this is medical equipment of a very personal use, all items sold including CPAP, APAP, BiPAP, Oxygen, Humidifiers, cushions, batteries, mask parts, cannot be returned once the parcel has been opened, whether the unit shows hours of usage or not.
Missing, damaged, or incorrect supplies will be replaced ASAP or money or refund within 30 days of order delivery.
Initial shipping and return shipping costs are non-refundable. Shipping costs are refundable if an incorrect shipment was made by our staff.
A Return Merchandise Authorization (RMA) number is required for each return. To obtain an RMA, please, contact us at 440-625-0660. A refund will not be provided without a valid RMA number.
CPAP, BiPAP, and APAP machines carry a manufacturer warranty. Decisions relating to warranty claims are made solely at the manufacturer’s discretion. The customer is responsible for shipping the machine to the manufactures authorized warranty repair center. Repair or replacement of the broken machine can take up to 4 weeks, depending on the availability of parts from the manufacturer. Manufacturer warranties do not protect against misuse or water damage.
